Refund Policy


We want your shopping to be easy and fun! Before you buy kindly check out these rules. Buying means you agree the following T&C.

  • No returns, refunds, or swaps for sale items, discounted items or items bought with coupons or gift vouchers.
  • Kindly go through the size chart before you purchase any item.
  • If you notice any damage, please inform us within 48 hours. To process a cancellation or return, kindly provide us with a video and a photo of the damaged item.

What’s Exchange policy at Anastay

  • At Anastay, we adhere to a company policy that once a product is sold, we do not offer refunds or returns. However, should you need a different size, our pieces can be exchanged for a replacement in a larger or smaller size, provided all relevant terms and conditions are met.
  • For non-sale items eligible for size exchange, please reach out to us at within 2 working days or 48 working hours of delivery to initiate the exchange process or drop a WhatsApp message on 7665665554
  • Kindly arrange to return the product to us at your own convenience, as we do not currently offer a reverse pickup service. While sending the product back, please ensure to obtain an acknowledgment receipt from the courier person, confirming the number of products dispatched, along with their signature and mobile number. Please note that Anastay Clothing cannot be held responsible for any lost shipments.
  • Please mention your name, address, number, email and order id on the parcel along with the size needed
  • The cost of return shipping is the responsibility of the customer and is non-refundable. We advise returning items via traceable mail for added security.
  • Exchange Address: Anastay Clothing 6/278, Malviya Nagar, Opposite North Western Railway Head Quarters Jaipur, Rajasthan Pin : 302017 Mob No – 7665665554
  • Exchanges are permitted within 7 days from the date of delivery.
  • Only products that remain unused, unworn, unwashed, undamaged, with all labels and tags intact, in their original packaging, and meet the eligibility criteria for exchange. Kindly include your name, address, contact number, email, and order ID on the parcel, along with the required size.
  • Please be aware that only one exchange is allowed per order.
  • Size exchange is an option available. If opting for a size exchange, the customer may receive a larger or smaller size, equivalent to the exchanged product's value.
  • The expenses for shipping to and from (including reverse pickup and shipping charges) are to be covered by you.
  • Kindly mention your name, address, number and email and order id on the parcel along with the size needed.