Cancellation, Return & Exchange Policy

1. Return & Exchange Policy

At Anastay Clothing, we strive to deliver the best fashion experience. Please read our policy carefully before making a purchase, as completing a purchase indicates acceptance of these terms.

No Return / Refund Policy

We follow a strict No Returns and No Cash/Bank Refunds policy. Once a product is sold, it cannot be returned for a monetary refund unless it falls under our Damaged / Wrong Product Policy (see below). We gladly offer size or product exchanges instead.

Exchange Policy & Process

If you are looking to exchange your item for a different size or a completely different product, please note the following conditions:

  • Timeframe: Exchange requests must be raised within 3 days of receiving your delivery.

  • Exchange Value Rules: You can exchange your item for a product of the same value or a higher value.

    • If you choose a product of a higher value, the price difference must be paid in full by the customer before the new item is shipped.

  • Logistics & Delivery Charges:

    • A standard logistics fee of ₹300 will be charged for your first exchange.

    • If you choose to exchange a product a second time, the logistics charges will double to ₹600, and will continue to double for any subsequent exchanges.


How to Request an Exchange

To initiate an exchange, please reach out to us through either of these channels within 3 days:

  • Email: support@anastay.co

  • WhatsApp: +91 7665665557 or +91 7665665554


Damaged / Wrong Product Policy

We take utmost care in quality checking, but in the rare event that you receive a damaged, defective, or incorrect product, please follow these steps strictly to claim a replacement or refund:

  1. Time Limit: You must contact us within 24 hours of delivery.

  2. Mandatory Proof Required: To process any claim for a damaged or wrong product, you must provide a continuous Parcel Opening/Unboxing Video along with clear pictures of the product, your Order ID, and payment method details.
    ⚠️ Note: If a clear, unedited parcel opening video and product pictures are not provided, we will be unable to process a replacement, exchange, or refund.

  3. Resolution: Once our team verifies and approves the proof, we will arrange a replacement or exchange at no extra cost to you.

2. Terms & Conditions / General Policies

  • Product Care & Variations: Minor color variations may occur due to studio lighting or individual screen resolutions.

  • Payment for Upgrades: Shipping for any exchanged items of a higher value will only be processed after the difference in amount is successfully cleared.

3. Contact Us

  • For support, exchanges, order issues, or business inquiries:

  • 📞 Phone / WhatsApp: +91 7665665554 / +91 7665665557
     ✉️ Email: support@anastay.co
     📍 Brand: Anastay Clothing