Returns and Exchange Policy

Returns & Exchange Policy for Anastay

Thank you for shopping with Anastay! We strive to provide you with the best quality Indian ethnic wear from our brand based in Jaipur, Rajasthan. We want you to be completely satisfied with your purchase. In case you need to return or exchange a product, please read our Returns & Exchange Policy carefully.

  1. Eligibility for Returns & Exchanges:

    • We accept returns and exchanges within 7 days from the date of delivery.
    • The product must be unused, unwashed, and in its original condition with all tags and packaging intact.
    • Customized or altered products cannot be returned or exchanged, except in the case of manufacturing defects or damages.

  2. Process for Returns & Exchanges:

    • To initiate a return or exchange, please email us at info@anastay.co within 7 days of receiving your order.
    • Mention your order number, product details, and the reason for return or exchange in the email.
    • Our customer support team will guide you through the return or exchange process and provide you with a return authorization code.

  3. Return Shipping:

    • The customer is responsible for the return shipping costs unless the product is defective or damaged.
    • We recommend using a trackable shipping method to ensure the safe return of the product.
    • Please pack the product securely to avoid any damage during transit.

  4. Refunds and Store Credits:

    • Once we receive the returned product and it is verified to be in its original condition, we will process your refund.
    • Refunds will be issued to the original payment method used during the purchase.
    • If you prefer a store credit instead of a refund, please let us know in your return request email.

  5. Exchange Process:

    • If you wish to exchange the product for a different size or design, please mention the details in your return request email.
    • Exchange requests are subject to product availability. If the desired item is unavailable, we will offer a refund or store credit.

  6. Exceptions:

    • We do not accept returns or exchanges on products purchased during sale periods or using promotional discounts, unless there is a manufacturing defect or damage.
    • Earrings, undergarments, and accessories are not eligible for return or exchange due to hygiene reasons.

  7. Quality Assurance:

    • We take great care to ensure that our products are of the highest quality. However, if you receive a product with a manufacturing defect or damage, please email us at info@anastay.co within 48 hours of receiving the order with supporting photographs.
    • We will investigate the issue and arrange for a replacement or refund, depending on the availability of the product.

For any further queries or assistance regarding returns or exchanges, please contact our customer support team at info@anastay.co. We are here to help you and provide the best possible shopping experience.

Note: This Returns & Exchange Policy is applicable only to purchases made directly from Anastay and may be subject to change. Please refer to our website or contact our customer support team for the most up-to-date information.

We appreciate your support and hope you enjoy your shopping experience with Anastay!

Warm regards, Anastay Customer Support Team